We are committed to provide you better quality!
Basames do this trade since 2008!

Buyer Protection

 Welcome to Basames Buyer Protection
  We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.

On Basames, we are earnestly not content until you are. We are fully confident that you will be pleased with your product and our service. Our job does not end after you click to buy. We are wholesaler as well as individual vendor. It is our business to maintain long term relationships with our clients. Therefore, we dedicated to follow our clients with our service until full satisfaction is achieved. We understand that each need of our clients is unique, so that we are always ready to deal with any problems that may occur.

What guarantees can I get?
Everyone who shops on Basames receives the following guarantees:

1. Full Refund
You will get a full refund if you buy insurance for your order but don’t receive your order.

2. Half Refund
If your order keep by your customs, and you dont buy insurance, we only give you half refund, without shipping fees.

3. 7 days money-back guarantee
All of our items come with an extensive 7 days money-back guarantee during which you can return the items for a refund which will be the exact amount you paid for the item without shipping fee.

4. Quality Defective or Anyother Unsatisfied

If the item is defective, please contact Basames and send an email to us via email and
 attached some images clearly showing the defect of the product. We will confirm and give you a response within 12 hours. For quality defective, we will resend the item or refund the payment to you for compensation.
Your return the goods must be NEW and UNUSED within 7 days of receipt for refund. You must return the items back to China via dependable express company and provide us with a tracking number.

If you are unsatisfied with the items you get for any reason, please contact us immediately by e-mail
, we will give you a return address and instruct you how to return your order. Please be noticed that do NOT return to the sender. And you must contact us before returning any item in order to insure we you can receive your refund or replacement.

It is very important that you include a note or a print out saying what is wrong with the items, or what you are looking for, and your name/address along with your email, date and form of payment, payment method and a phone number. This will speed up the process!

We strongly recommend you use a reliable carrier for your returns, tracking number and insurance are very important in case of a late or lost package. If you ship from the US and wish to use USPS, please ship either with Signature Confirmation or Delivery Confirmation AND Insurance! This is very important, If your items lose in returning and you can not provide any proof, we can not give you the refund or replacement. Refund will be made in paypal or western union and may take 7-10 business days after receipt of the items.

Please be aware that you are responsible for all expenses (i.e. shipping charges and insurance) on all returns or exchanges and they are not refundable or reimbursed, unless your warranty says otherwise.


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